General Questions

Why Website Maintenance?

Technology is constantly changing and your website should follow suit.  An outdated website can cause problems for your site visitors and lose valuable optimization with search engines.  Whether you are running a website with WordPress, Joomla based CMS or have a custom coded one, you need regular website maintenance services to keep your website fresh, updated to latest software version to avoid any security issues or potential virus problems. When you sign up for monthly/annual website maintenance plans with THC Marketing Team, you can leave all your websites worries to our experienced team. Our website maintenance plans can help your business greatly by:

  • Keeping your website fresh– We can update latest content, news, events, videos, products, blog etc on your website to provide latest updates to your customers. (Please see our Pro or Enterprise Plan)
  • Latest software versions– We advise you about any software version updates for open source software based website such as WordPress, Joomla, drupal etc. and help update them to latest version as well.
  • Free from virus, spam issues– We regularly scan your website for any potential virus, spam issues and rectify the same.
  • Regular website backup– With regular website backup, we can recover your website and put your website back online should something go wrong.
  • Money saving– With our monthly (or annual) website maintenance plans, you pay a small monthly fee and enjoy all the benefits. Our team remain available 365 days for you.

So when you buy a website maintenance plan from us, you buy peace of mind for yourself. So select the suitable website maintenance plans as listed above and leave all your websites maintenance worries to us.

What type of payments do you accept?

We currently accept credit card and paypal payments.

Are there website maintenance changes you can’t do?

While would like to claim to be the master of all things. We can’t, so the answer is:

Yes. Sometimes we can’t perform a website maintenance request. This could be due to the language your website was built in, restrictions imposed by your current provider, or other reasons.

Can you re-design our website? What if we have a specific project/web design/development need?

While we have the ability to develop awesome websites. We do not publicly advertise that service. Our core service is maintaining effective and functional websites for our clients. With that being said, we do provide web development support services through several of our Ad agency partners. Contact us and we will put you in touch one of them.

What happens if my site breaks when you update WordPress or my plugin(s)/theme(s)?

If the site breaks and we can fix it immediately (an obvious or known issue) we will immediately fix the issue and send a notification to your account contact email address. If the fix is unknown or not immediate, we will roll the site back to the most recent backup (created before the update).

We will spend up to one (1) hour of time fixing/troubleshooting the issue – if we cannot fix within that time, we will give you a time/cost estimate and let you decide if you’d like us to move forward.

Do you I have to change hosting providers?

No, you don’t – but we may recommend one of our preferred hosting partners. Your website is an investment and you should pay for quality hosting. We’ll help you choose which is right for you and provide a signup link.

If your host does not support any of our recommended backup options or does not meet our minimum requirements for hosting, you may not be eligible to receive all benefits of our service.

What do I need to provide in order to use your service?

What do you need to get started?

WordPress Admin, FTP, and SSH access.

If you are unsure of how to provide us with those details go ahead and sign-up, we will be with you shortly to help get the access we need.  We take great care to ensure security of your personal information, login credentials, and all other information we collect

What is a ticket? Is it the same as a request?

A ticket is a technical synonym we use for question or request.

Can I use email to reply to a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.

How long does it take to update my website?

Fast, efficient service is what we are known for, in most cases basic updates will be completed and available online within only a 8 hours of your request. However most updates will be completed within 24-72 hours.

How do I post new topic on my WordPress website?

To get started creating your first WordPress post, locate the Posts menu in the left-hand side of the WordPress Dashboard. You can either hover over the Posts link or click to expand it to reveal the submenu. The Add New Posts page can also be found from the + New link in the WordPress Admin Bar, also.

Where do I sign up?

If you are ready to get started with one of our programs. Please visit our Pricing/Plan Page for details.